Feedback – Bloch&Østergaard ApS https://blochoestergaard.com Wed, 16 Dec 2020 10:48:53 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://blochoestergaard.com/wp-content/uploads/2019/01/cropped-logo-transparent-1.1_kvadratisk-32x32.png Feedback – Bloch&Østergaard ApS https://blochoestergaard.com 32 32 Your feedback should be mutual, useful and regular https://blochoestergaard.com/your-feedback-should-be-mutual-useful-and-regular/ Mon, 06 May 2019 08:04:47 +0000 https://blochoestergaard.com/?p=4225 .flex_column.av-uu1p-cf6c1066d0864c6b600a99cc08ec3a81{ border-radius:0px 0px 0px 0px; padding:0px 0px 0px 0px; }

Your feedback should be mutual, useful and regular

By Arbresh Useini, 06. May 2019

Most leaders have their annual performance reviews with their employees. This is meant to cover appreciation and acknowledgement, track improvements and somehow improve performance. But a yearly review isn’t enough to make your employees engaged in the organization’s purpose. Regular feedbacks leads to gratification, identity, open dialogues, values and virtues, and concrete problem solving among many other things. If you want engaged employees, you should be engaged in them – and regular feedback is a way to be engaged in your employees. I’m not talking about formal feedback, but useful and regular feedbacks which will engage the employees in the organization’s purpose.

Make it regular as a part of the culture

In my experience, most leaders skip frequent conversations with their employees because they find their time to be too valuable. Yet, frequent conversations with your employees will indeed create more time for you as a leader. Well, the dialogues and conversations take long time, but your path towards the purpose is aligned because of the frequent conversations, so the corrections will be a time saver at the end. Ideally, the employees should start conversations about ideas, innovations and improvement on the organization by themselves.

This should happen often, not just when feedback is scheduled and formal. The entire organizational culture should be based on regular feedbacks – either daily or weekly, and you should act on them!

How to give a proper feedback, which is useful

Some are good at giving feedback, others have a hard time doing it, but we all have tried to get the necessary feedback (read: necessary and not usable feedback or formal feedback). I will define the necessary feedback as the one we are required to give because it is a part of the annual performance review or similar, and we must find something to say – not the natural feedback. However, feedback is only a good thing if it’s useful. We all know the feeling with all the notes and feedbacks we have been given at a seminar where it was necessary, and they end up in a notebook and you’ll never look at them again.

So, make sure your feedback is useful. Don’t say anything if it isn’t useful. Useful means realistic and simple, and with suggestions so our colleague or employee knows what to do from here. But most importantly, make sure it fits both the employee and the organization’s purpose.

No matter how often and natural conversations you strive to have with your employees, your feedback should always be given from an organization’s point of view while your approach should be personal. Understand who the person sitting in front of you is. My boss, whom I’ve chosen to be my boss, understand that being a millennial, I need GPS management. This means the approach is personal, but the feedback is given from the point of the organization. Personal means, you should know how to deliver the feedback and has nothing to do with private. A personal approach is more than a template and formality, it’s also about how the employees mind pattern is and how to deliver the feedback.

Here are some few tips on what to remember when starting to integrate regular feedbacks:

If you’re looking for a tool on how to give useful feedbacks to develop skills and improve competences, we recommend the Pizza Model.


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]]> Distributed leadership – when youngsters lead youngsters https://blochoestergaard.com/distributed-leadership-when-youngsters-lead-youngsters/ Mon, 03 Dec 2018 16:08:47 +0000 https://blochoestergaard.com/?p=2036 .flex_column.av-uu1p-cf6c1066d0864c6b600a99cc08ec3a81{ border-radius:0px 0px 0px 0px; padding:0px 0px 0px 0px; }

Distributed leadership – when youngsters lead youngsters

istributed leadership, when youngsters lead youngisters

By forfatter Puk Falkenberg, 3. December 2018

Leadership is all about people first, leading human to human. Navigating as a youngster can be difficult, with older leaders who don’t necessarily put people first or lead with distributed or situational leadership in mind. But what about when you are a youngster, who’s leading other youngsters? Should I then look at my young generations traits and adapt my young intuitive (and interpersonal and learned) leadership style to the “demands” of my co-youngsters?

Being from generation Y myself, I know what I need from a leader and mentor. I know I expect “instant gratification”, many and regular feedback loops, as well as time-present leadership. I need to know, that I’m on the right path, in the right direction and that there is a meaning to it. I need that instant gratification to not suddenly feel lost or without “backup” from my nearest leaders and colleagues. The question is though, how I can be a leader for people in my own generation. What approach and tools can I use to support my intuition?

So, what did I do, when I was chosen as mentor by “one of my own generation”?

In Bloch&Østergaard we choose our own mentor and boss. Last September, when it was time to choose our new mentors, my colleague chose me. We are from the same generation with only a few years between us. We have grown up in different parts of Denmark. We have different educations, and our parents are also very different. But still, some traits and some of the things we want, and need are the same.

I then got an idea: For me to be the best mentor, I needed to be able to lead and understand myself first, and then reflect that in my leadership. I need to be time-present in my leadership style. I need to be the best in navigating and showing how my colleague can create value and work with tasks of meaning. I need instant gratification and regular feedback loops to avoid feeling lost or wondering and pondering about my next step or task. My solution: I made feedforward-feedback-loop-process and a spreadsheet. Frequent dialogue, and a spreadsheet with a model to fulfill most of what I needed to do.

Luckily Søren Shultz Hansen gave me the right kind of input in our latest podcast episode (number 19), where he explains that the digital natives (me and my colleague) need a “GPS Leadership” style. This means that we, as a generation, focus more on where we are, how to start and what’s around the next corner than where we are actually going and what the end goals are.

I got my input on direction, now I had to pass it on

Back to my brilliant idea. To meet the needs of instant gratification, time-present leadership, and regularly feedback loops, we did two important things. The first one was to set up regularly one-to-one sessions as well as ensuring that we would have days at the office at the same time. Then both formal and informal meetings where in place. The second was my spreadsheet.

My first thought behind the spreadsheet was actually not the need of my own generation, but the need of teaching something new to someone that was rookie in that field, and had to learn. The learning part is very important, because we all learn in different pace and in different ways. With this thought and the thoughts about my own generation, I had some requirements for my spreadsheet:

  1. It needed to be a learning platform, where different pace, ways of learning (and working) and time where being considered
  2. It needed to be understandable without me in the room, as well as a tool to navigate my colleague in the right direction
  3. It needed to be able to give feedback and instant gratification in short term, that could become long term gratification and acknowledgement when we meet regularly both informally and formally.

With that in mind, I made a simple and yet fine tool to help mentoring my own generation when it comes to new areas of work, tasks and the need of learning something new.

The learning platform: The step by step guide to a simple spreadsheet

In this case, my colleague was about to learn a bunch about marketing, things like podcasting, LinkedIn and SEO, to name a few on the list. Within each topic, I made 3 levels, each a milestone. The first step of the spreadsheet creation looked like this:

When youngsters lead youngsters

So far, the spreadsheet (thus without tasks and descriptions) would resolve the second requirement of navigating in the right direction. When my colleague was done with one level and achieving the first milestone, she could move to the next level. Just like a game.

I broke the level down to three tasks: One small, one medium and one large. With a task of each size, it would be possible for my colleague to plan the work and taking mood, timing, pace, and engagement into account. With a total of ten topics (and not just the three you see above) there are 10 small, 10 medium and 10 large tasks on each level; making it a total of 30 with all three levels. Lots of task variation and time variation.

To give an example, I filled out the podcasting topic to show how I did.

when youngsters lead youngsters

To add an important feature – if you ask a color nerd as myself – we do color code each cell as we go along. Blue means done, orange means working on it, and white being waiting.

The dialogue: Talk about the spreadsheet, even when you’re not

As I mentioned, we have regular informal and formal one-to-ones, where we talk about the spreadsheet. At least once a week we strive to open the spreadsheet and talk it through. At other times we just talk about the next step well aware of what’s in the spreadsheet. With the spreadsheet we are aligned on tasks, what to do next and in which direction we are going.

My colleague loves it. The first feedback I got on the spreadsheet was something like: “I love it! Whenever I feel like coming to an end with a task, or start wondering what to do next, I just take a look in the sheet and find something new to do – or my next level.”

This must not be confused with a personal development plan. This is purely about learning new stuff and to navigate in tasks. Besides this spreadsheet we have other models and plans we use when we talk about purpose, passion, motivation, and goals in life.


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A missing link in purpose-driven leadership: Feedback loops https://blochoestergaard.com/a-missing-link-in-purpose-driven-leadership-feedback-loops/ Thu, 08 Sep 2016 10:18:54 +0000 https://blochoestergaard.com/?p=1347 .flex_column.av-uu1p-cf6c1066d0864c6b600a99cc08ec3a81{ border-radius:0px 0px 0px 0px; padding:0px 0px 0px 0px; }

A missing link in purpose-driven leadership: Feedback loops

missing link

By Puk Falkenberg, date

Have you taken the time to ask your customers, if you create value?
Have you asked your employees, if you create value?
If not, you are missing the link.

Control systems – and the feedback loop

feedback loop

So, this is the engineer in me speaking:

Any system A must have a control system with a feedback loop B in order to listen to the output and calibrate the system. The system must react and adjust reasonably, so that the result is suitably fitting, and not hysterical or with huge inertia. In practical, real-life applications, a great amount of effort is invested in trimming the parameters in such systems.

feedback loop

As an example, take your everyday Danfoss thermostat on your radiator. Typically the thermostat is connected to a sensor, giving feedback to the thermostat.

Sometimes the sensor is wrongly placed close to a vent or not calibrated, meaning that opening a window (letting in cold, refreshing air) will provoke the sensor to open the thermostat, resulting in a hot radiator, thereby resulting in cold air from the vent, resulting in a very hot radiator, resulting in even more and even colder air from the vent, resulting in a VERY HOT RADIATOR, … you get the point.

The feedback system and the control method must be suitably calibrated.

How to create feedback systems in your purpose-driven organization

Purpose-driven organizations put pride in focusing on both value creation AND profit. The latter is typically measured with KPI’s on top-line, bottom-line, revenue, milestones. The first – the value creation – is harder to monitor, and less often done.

Let’s assume that you know your purpose and what value your creating. (If not, take a look here: Tool: How to create your organizations WHY).

I’ve learned, that the most motivating, encouraging, engaging, and acknowledging element in a purpose-driven organization (and in life) is knowing that your work and effort creates value for the receiver.

I’ve learned, that the most motivating, encouraging, engaging, and acknowledging element in a purpose-driven organization (and in life) is knowing that your work and effort creates value for the receiver.

Now, if you don’t actively seek that feedback, it does not come. You, as a leader, must actively investigate what value you create, and feed that back to the right place, being your employees or yourself.

Here are three ways to do that, that I’ve used with success:

  1. Investigate the employee happiness every Friday
  2. Investigate the customer Net Promoter Score (NPS) monthly or by the end of each project
  3. Setup a meeting between the customer and the employees, so that the employees can see firsthand what value the customer gets from the product and services. Firsthand stories are powerful.

Many other ways exist, though.

Act on it

The trick is to calibrate your control system to avoid hysteria (oh, the customer was unhappy, we need to change everything NOW) and avoid inertia (oh, the customer was unhappy, but he always is anyway, so we might develop something next year to accommodate that. Maybe).

You must

  1. look at the feedback,
  2. be transparent about it,
  3. debate it, and
  4. act on it immediately and adapt, but without hysteria.

Adaptable organizations have these 9 characteristics, according to MIX and Gary Hamel (Gary Hamel et al.: “Hackathon Report – Management Innovation eXchange”):

feedback loop

feedback loop

What does it take?

Courage. That’s all.

It takes courage to ask your customers if they want to recommend you to a friend.

It takes courage to ask your customers if they like your product, or if it creates value.

It takes courage to ask your employees how happy they are.

It takes courage to ask your employees if they would recommend you as a leader.

What if they say “no”? That is going to hurt. But worse, what if you don’t ask at all and get no feedback?

You cannot engage your employees without feedback.
You cannot calibrate your work without a feedback loop.

You cannot engage your employees without feedback.
You cannot calibrate your work without a feedback loop.

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What I have learned about leadership from being in a band https://blochoestergaard.com/what-i-have-learned-about-leadership-from-being-in-a-band/ Sun, 07 Dec 2014 20:11:14 +0000 https://blochoestergaard.com/?p=793 .flex_column.av-uu1p-cf6c1066d0864c6b600a99cc08ec3a81{ border-radius:0px 0px 0px 0px; padding:0px 0px 0px 0px; }

What I have learned about leadership from being in a band

What I have learned about leadership from being in a band

By Puk Falkenberg, date

I’m an advisor working with leadership, culture and motivation theory.

Also, I’m the leadsinger and songwriter in Entertaining Mona. Classic setup with drums, 2 x keys, bass, guitar and vocals. We’ve made some nice gigs and an album.

Being in a band has many similarities to being part of a team in an organisation – so here goes: What I’ve learned as a leader from being in a band.

band entertaining mona

Listen to each other – and follow their lead and ideas

When writing a song, you have a general idea of the message and the feeling you want to transmit. Make sure to tell that story to your team/band, and then let them chip in with ideas, new chords, how to lay the drums, the tempo and dynamics etc. You get a better product and song, if everyone invests in it and can mold the result.

Nobody wins, if you want to control everything.

Feedback: Understand when and how to

Yes, you might disagree with what they play or how they do it, and you might want to suggest something new or different. But, you must understand when and how to give feedback.

Is it too early in the creative process? Are they still fumbling with the chords and ideas and getting to know the problem; or are they ready for suggestions? Is he or she mentally ready for it? Was it a tough day already? Are you discussing, debating, adjusting or suggesting? Or deliberately correcting?

Have headroom for improvisation

Don’t make the work so complex and demanding, that you don’t have energy and headroom for handling sudden internal or external input or changes. Only “book” the band or team with 80% demands, to allow for agile improvisations and to listen to new input.

Allow mistakes – just call it jazz

Nuf’ said. It’s ok to make a mistake. It’s up to you to go with it and develop it into something great – or to just let it pass with a smile.

Go all in – give all you have, also when you practice, every time

Never just “sit in”. Give all you got, so that the other band-members can lean on you and feel safer.

Fill-out your role. Contribute. Take a lead.

Also, you get a far better understanding of the end-product, very early in the process.

Practice, practice, practice – the audience will know the difference

Meet often, have a plan for the rehearsal, be focused, have fun. And then, get on the road and do some gigs. The audience will tell the difference between a fumbling band, and a tight, well-working, high-performance band, where everyone feels committed and engaged.


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